MODERNIZATION OF THE DMV CONTINUES AMID COVID-19 PANDEMIC


Sacramento – As Californians adjust to the health, economic and societal challenges brought on by the COVID-19 pandemic, the California Department of Motor Vehicles is adjusting along with them. In response to the pandemic, the DMV has accelerated implementation of technology and created new service channels to better serve its customers.

Since March, the DMV:

  • Made it easier to establish an online account

  • Expanded DMV Express statewide to expedite the REAL ID application process

  • Created the Virtual Field Office and continued to add new services to give customers the capability to take care of transactions online that previously required an in-person office visit

  • Added requesting a duplicate driver license as an online service, allowing customers to replace a driver license that has been lost or stolen without visiting an office